FAQs

How long will my order take to arrive?

***Please note that Australia Post are experiencing delays due to COVID-19. The below times may not be accurate at this time. *** 

For all WA orders, please allow an additional 1-2 business days to the below timeframes. For Melbourne metro, you may receive your order sooner than below.  

Regular Post - please allow up to 1 business day for processing, plus 2-5 business days for shipping. 

Express Post (Next Business Day)- please allow up to 1 business day for processing, plus 1-2 business days for shipping. (Please contact us to see whether next day shipping is possible for your order).  

International Orders - please allow up to 10 business days. If you would like to change your postage to Express, please email us for pricing. Express International Shipping is usually 2-4 business days. 

If your order has not arrived, please check your email confirmation for the tracking number before contacting us. Once you order leaves our warehouse you should liaise with Australia Post for delivery updates. 

Can I take a battery pump on the plane?

Yes! Batteries are only prohibited in checked luggage...so for carry-on they are allowed. 

What should I do if I receive a faulty item?

Please email us immediately (info@kooshykids.com.au) and we will offer you options for repair and/or replacement. Please check our warranty page for information on product warranty and returns. 

Do you have a shop? 

Kooshy Kids is an online business with no physical shopfront. 

We have a number of stockists who stock our Kooshions in their stores. Please click here to see our list of Kooshion stockists.  

How do the pumps work?

Here are instructional videos for our three pumps:

 Hand Pump:

 Compact Battery Pump

 

Compact SMART Pump