FAQs
How long will my order take to arrive?
Regular Post - please allow 2-9 business days for shipping, plus time for processing your order.
Express Post - please allow 1-3 business days for shipping, plus time for processing.
NOTE: If your order is urgent, please email us to ensure that we are able to process your order quickly and please ensure that you choose Express Post.
International Orders - please allow up to 20 business days. If you would like to change your postage to Express, please email us for pricing. Express International Shipping is usually 3-10 business days.
If your order has not arrived, please check your email confirmation for the tracking number before contacting us. Once you order leaves our warehouse you should liaise with the carrier for updates.
Can I take a battery pump on the plane?
Yes! Batteries are only prohibited in checked luggage...so for carry-on they are allowed.
How do the pumps work?
Here are instructional videos for our three pumps:
Hand Pump:
Compact Battery Pump
Compact SMART Pump
What should I do if I receive a faulty item?
Please email us immediately (info@kooshykids.com.au) and we will offer you options for repair and/or replacement. Please check our warranty page for information on product warranty and returns.
Do you have a shop?
Kooshy Kids is an online business with no physical shopfront.
We have a number of stockists who stock our Kooshions in their stores. Please click here to see our list of Kooshion stockists.
