FAQS - Black Friday Sale 2023

When does the Kooshy Kids Black Friday sale go live?

  • The Black Friday sale commences at 7 PM AEDT on November 16th. 

What offers or discounts are available during Black Friday?

  • Our site-wide sale features discounts of up to 70%. Furthermore, orders exceeding $300 will receive a complimentary Jetsetter Powerbank Pro, valued at $139.95, while stocks last. We are also offering free shipping if your order reaches $150 or more. 

How should I prepare for the sale to ensure I don't miss out?

  • To optimise your Black Friday shopping experience, we recommend preloading your cart with your desired items. Please refrain from adding the Powerbank (unless you want to buy additional Powerbanks), as it will be included automatically on qualifying orders after the sale begins. Once you refresh your page when the sale is live all discounts and offers will be applied to your cart. 

My discount code isn't accepted; what could be the reason?

  • During the Black Friday Sale, promotional codes are inactive; however, they will reactivate after the sale concludes on November 28th. Rest assured, the Black Friday discounts should offer superior savings.

Can I receive a discount or free gift if I placed an order before the sale began?

  • We are unable to retrospectively apply discounts or gifts to orders made prior to the sale's initiation as per our company policy.

I have upcoming travel plans; how can I expedite my order?

  • For expedited delivery, we suggest selecting Priority Processing coupled with Express Post to receive your order within 1-3 business days.

Am I able to modify my order after it has been placed?

  • Once an order is placed, we are unable to make amendments as per our terms and conditions. Please carefully check your order before checking out, and contact customer service before checking out for assistance if required.

Why is there a charge for the complimentary gift?

  • The Jetsetter Powerbank Pro is automatically added free of charge to your cart for orders over $300, excluding shipping and after discounts. Our system allows for only one promotion per order; applying a discount code will result in the Powerbank being full-priced. If you remove items from your cart and the total is less than $300, the gift will be charged at full price. 

Will there be any delays in shipping or processing during the sale?

  • The Black Friday event may result in processing delays, potentially up to 10 days. To expedite this delay, opt for Priority Processing. For pre-order items, please consider the additional time needed for receiving and processing at our warehouse as well as the possibility of the delay in us receiving our delivery due to the courier network’s workload. *Please read your product description to see whether your item is on preorder-it will provide a due date in the very first sentence.*

I am being charged for shipping; why is this?

  • Free shipping applies to orders over $150 using standard delivery during the sale period. Should you select Express or Priority shipping, charges will apply irrespective of the order value.

What is the discount code for the Black Friday Sale?

  • No discount code is needed for the Black Friday Sale; discounts are pre-applied on the site. Orders over $150 qualify for free shipping, and those over $300 are eligible for a free Jetsetter Powerbank Pro (subject to availability). 

What is the return policy for items purchased at a Black Friday discount?