Kooshy Kids Kooshion Warranty

Kooshy Kids Kooshion Warranty Information

The Kooshy Kids Kooshion is warranted for 12 months from the date of purchase. 

The Kooshy Kids Kooshion limited warranty does not cover:

  • Defects or damages resulting from misuse of the product, including but not limited to; punctures, spills or stains, or damage caused by exceeding the specified weight limits 
  • Expected wear and tear
  • Postage costs

The Kooshy Kids Kooshion must be tested within 48 hours off receipt. It must be inflated for a 12 hour period and monitored for deflation. Should deflation occur, you must report this to us immediately via email to info@kooshykids.com.au and a replacement will be sent. Leaks reported after 48 hours of receipt will be deemed as punctures and will not be covered under this warranty. 

To check that you are inflating and sealing the product correctly, please see our instructional videos:

 Kooshy Kids does not offer refunds for change of mind, where airlines do not allow the use of the product or if the item is not received in time for travel. Please allow ample time for delivery and refer to our FAQs for estimated delivery times.

The list of accepting airlines on this website is correct to the best of our knowledge and may change due to airline policy changes that are yet to be bought to our attention. The decision whether to permit the use of the product ultimately rests with the flight crew. We highly recommend checking with your airline prior to purchasing the Kooshy Kids Kooshion.

  

Returns Procedure:

All items must be returned in accordance with the below procedure or the application will not be accepted:

Email: info@kooshykids.com.au and include proof of purchase, a description of the fault including any images where possible. 

If directed by Kooshy Kids, pack and return the item in the original packaging and send to us using the prepaid label that we send you. Once we receive the item, we will assess the product and may manage repairs or issue a replacement.