We will aim to update this page as often as possible throughout the sale. It is not possible for us to know how many orders to expect, so we do our best to estimate these times for you.
CURRENT ESTIMATED PROCESSING TIME: 1-2 BUSINESS DAYS.
IF THERE IS A SUDDEN INFLUX OF ORDERS, PLEASE ALLOW UP TO 10 BUSINESS DAYS TO PROCESS YOUR ORDER PLUS SHIPPING TIME.
Please note that the times quoted below may differ according to how the shipping network copes with the Black Friday season.
Delivery cannot be guaranteed by a specific date.
BLACK FRIDAY SHIPPING OPTIONS (all pricing below is quoted in AUD):
Regular Shipping
Australia & NZ - 4-6 business days + processing time - $10
Other counties - 6-12 business days + processing time -$15
Express Shipping
Australia & NZ - 1-3 business days + processing time -$15
Other counties - 4-8 business days + processing time $30
Priority Processing - Your orders fast tracked and jumps our order queue (if you need your order super fast also select Express Shipping as this option is only to expedite the warehouse processing time) - $35
FAQs
How can I expedite my order if I have travel plans?
Choose Priority Processing ($35) and Express Post to receive your order within 2-4 business days. (Australia)...for all other locations you can see the estimated shipping times when you checkout
Note: Priority Processing speeds up dispatch, while Express Post accelerates delivery. Both services may be necessary for time-sensitive orders. Delivery cannot be guaranteed by a specific date due to increased volume during the sale.
Can I get a refund if my order doesn’t arrive in time for travel?
We do not offer refunds or returns for orders that do not arrive by your travel date. If you have upcoming travel, email us for updates on processing times. Choosing Priority Processing and Express Post gives your order the best chance of arriving quickly.
Can I modify my shipping choice after my order is placed?
Yes, you can add items or update your shipping details via our Order Edit portal at www.kooshykids.com.au/edit. Changes can only be made until the order is dispatched. Once sent, no modifications can be made.
Will there be shipping or processing delays during the sale?
Processing times may extend up to 10 business days due to high demand. If you purchase Priority Processing it will significantly reduce this delay.
Courier networks may also experience delays during this peak period, so choosing Express Post is recommended for faster shipping.
Is free shipping available during the sale?
Our usual free shipping threshold does not apply. With discounts up to 70%, we cannot absorb the cost of shipping as we typically do during non-sale periods.
