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Inflatable Warranty Information

Kooshy Kids Inflatables Warranty Information

Thank you for choosing Kooshy Kids products. We are committed to providing high-quality products, and we stand behind the Kooshy Kids Kooshion/Premium Kooshion, Inflatable Sky Bunk, Self-Inflating Sky Bunk, Self-Inflating Kooshion, and Kooshy Kloud with the following warranty conditions:

Kooshy Kids Kooshion, Self-Inflating Kooshion, Inflatable Sky Bunk, Self-Inflating Sky Bunk, and Kooshy Kloud Warranty:

  • Kooshy Kids Kooshion/Premium Kooshion, Self-Inflating Kooshion, Inflatable Sky Bunk, Self-Inflating Sky Bunk, and Kooshy Kloud purchased after March 20, 2023, are warranted for life.
  • Kooshy Kids Kooshion/Premium Kooshion and Kooshy Kloud purchased before March 20, 2023, are warranted for 12 months.

Covered under the Lifetime Warranty:

The Kooshy Kids Kooshion/Premium Kooshion, Self-Inflating Kooshion, Inflatable Sky Bunk, Self-Inflating Sky Bunk, and Kooshy Kloud Lifetime Warranty covers the following components:

  • Seams and internal structure.
  • Valves.

Not Covered under the Warranty:

The warranty does not cover the following:

  • Defects or damages resulting from misuse or poor storage of the product, including but not limited to punctures, spills, stains, or damage when reported more than 72 hours after receipt of your order.
  • Expected wear and tear.
  • Postage costs.

Warranty Validation:

To ensure the warranty is valid, please follow these steps:

  • Test the Kooshy Kids Kooshion/Premium Kooshion, Self-Inflating Kooshion, Inflatable Sky Bunk, Self-Inflating Sky Bunk, and/or Kooshy Kloud within 48 hours of receipt.
  • Inflate the product and leave it inflated for a 12-hour period (ideally overnight) and monitor for deflation.
  • Register your warranty here.
  • In the event of deflation, report it immediately via email to info@kooshykids.com.au. Include photos, and for products containing a red air safety release valve, provide a video demonstrating that the red valves have been secured by turning them tight. Include a second video showing its deflated state after 12 hours.
  • Leaks or deflation reported after 72 hours of receipt will be deemed as punctures/misuse and will not be covered under this warranty.
  1. Instructional Videos:

For assistance with inflating and sealing the product correctly, please refer to our instructional videos:

  1. Airline Compatibility:

The list of accepting airlines on our website is correct to the best of our knowledge. However, it may change due to airline policy changes that are yet to be brought to our attention.You must check with your airline before purchasing the Kooshy Kids Kooshions and/or the Inflatable Sky Bunk. For approved airlines (those listed as approved on our website), we offer an Accepted Airline Money Back Guarantee. Please refer to our terms and conditions section 1.4.2 for more information. Note that images of non-approved airlines that are shared on social media do not indicate approval and the list on our website should still be checked and the airline contacted for confirmation. 

    For any further inquiries or assistance, please feel free to contact our customer support team.

    Thank you for choosing our products, and we hope you enjoy your Kooshy Kids experience!