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Warranty Information

Kooshy Kids

PRODUCT WARRANTY INFORMATION

Thank you for choosing Kooshy Kids! To activate your warranty and ensure coverage, please register your product as soon as possible. Here’s why and how to do it:

Why You Need to Register:

  1. Activation of Warranty:

    • Essential for Coverage: Registering your product is mandatory to activate your warranty. Without registration, the warranty is not valid.
    • Proof of Purchase: Registration confirms your purchase and is required for any future warranty claims.

  2. Coverage Details:

    • Warranty Period: Our Kooshion, Premium Kooshion, Inflatable Sky Bunk, Kooshy Kloud, Self-Inflating Kooshion, and Self-Inflating Sky Bunk come with a Lifetime Warranty. All other products come with a 6 month warranty. 
    • What’s Covered: We may repair or replace faulty products within the warranty period, or offer store credit if the product is no longer required or available. Products warrantied for six months are covered by a generous warranty period in alignment with their expected use and functionality. If a product develops a major fault rendering it entirely non-functional within this period, we may consider a replacement, repair, or refund, to be determined by Kooshy Kids. 

    • Minor issues or loss of functionality that do not significantly impact the product's overall use—such as general wear and tear or minor component faults, and where the product 's warranty has lapsed are not covered under this warranty and no further action is required to be taken by Kooshy Kids. This approach is consistent with the Australian Consumer Law (ACL) and considers the reasonable durability of the product.

  3. Validation Requirements:

    • Original Purchaser Only: The warranty is only valid for the original purchaser and cannot be transferred.
    • Proper Usage: The product must be used according to our guidelines and with reasonable care.

  4. Exclusions and Conditions:

    • Non-Covered Situations: Our warranty does not cover change of mind, airline usage issues, incorrect fit, or delivery delays.
    • Misuse and Wear: Damages due to misuse or wear and tear, especially zips, are not covered.
    • Non-Kooshy Kids Products: Items from other brands sold on our website may have their own manufacturer’s warranty and are not covered by Kooshy Kids.

How to Register:

  1. Fill Out the Registration Form: Complete the necessary details on our registration page for the specific product you purchased.
  2. Include Purchase Information: Have your order details handy, as they are required to complete the registration.
  3. Submit the Form: After submission, your warranty will be activated, and you’ll be covered under our terms and conditions.

Additional Information:

  • No Warranty for Gifts or Free Items: Products given as gifts or promotional items are not covered under the warranty.

  • Warranty Process for Claims:

    • Initial Steps: Contact us via email with photos or videos to support your claim.
    • Assessment: We may ask for the product to be returned or further images and videos to assess the claim.
    • Resolution: If valid, we’ll repair, replace, or provide store credit for the product.

  • Return of Non-Covered Products: If a product is found to be outside the warranty scope, it will be returned to you at your cost.

For more detailed information, please visit our Warranty Information Page or contact our customer support team.