Terms & Conditions
Terms and Conditions
By purchasing from Kooshy Kids Pty Ltd, you agree to the terms and conditions outlined below.
1. Disclaimer of Liability
1.1 General Disclaimer
Kooshy Kids Pty Ltd is not liable for any loss or damage arising from the use of this website or linked websites. This disclaimer is not limited or modified by any of the specific disclaimers below.
1.2 Specific Warnings and Disclaimer
We acknowledge your non-excludable rights under the Competition and Consumer Act 2010 and similar State and Territory laws. These rights are not excluded, but all other implied warranties are.
Kooshy Kids Pty Ltd is not liable for any damage to your computer systems due to use of this website. We do not guarantee uninterrupted or error-free access and accept no responsibility for outdated or inaccurate information.
Liability is limited to the replacement or payment of goods and services in accordance with Australian Consumer Law.
Termination of access does not affect any existing disclaimers or limitations of liability.
2. Payments
All credit/debit card transactions on our site are secure and encrypted. We do not store card information. Payments are processed by Shopify, AfterPay, and PayPal under their own privacy policies.
3. Exchanges, Returns, Warranty
3.1 Change of Mind
We do not offer refunds or exchanges for order cancellations due to change of mind or other reason, including changes to travel plans.
3.2 Order Cancellations
Kooshy Kids Pty Ltd may cancel an order at any time and issue a refund, including for dispatched orders for any reason.
3.3 Product Inspection and Warranty Registration
You must inspect your order within 72 hours of delivery. Register your warranty [here]. Defects or missing items must be reported within this window to be eligible for replacement unless otherwise covered under warranty.
3.4 Delivery Timing
We are not responsible for products not arriving in time for travel. Delivery timeframes are estimates. Express/next-day shipping must be confirmed prior to purchase.
3.5 Accepted Airline Money Back Guarantee
If an airline listed as "Accepted" at the time of your travel denies use of our product despite correct usage, you may be eligible for a store credit for the inflatable portion only (excludes pumps, shipping, other items). Proof must include screenshots of the airline's listing at the time of travel and can all be uploaded using the form [here]. Airlines listed as "Crew's Discretion" or "Not Yet Approved" are excluded.
3.6 Promotional Pricing
Discounts and sales cannot be applied to previous orders.
3.7 Vouchers
Purchased vouchers are valid for 3 years. Promotional or competition-issued vouchers are valid until the date stated and may not be extended.
3.8 Competitions
Prizes are non-transferable and not redeemable for cash. If a prize is unavailable, we reserve the right to substitute with a store credit up to $500.
3.9 Health & Safety Returns Policy
We do not accept returns on masks, headphones, or the Premium Kooshy Kloud due to hygiene reasons.
3.10 Store Credit and Admin Fees
Approved returns or cancellations may be exchanged for store credit minus postage and a $25 admin fee.
3.11 Free Gifts
Free gifts are not eligible for return, exchange, or warranty and may be substituted without notice. Their value is $0.00 for warranty/claims purposes.
3.12 Accidental Damage Cover
Available at purchase only. Covers Kooshy Kids inflatable products with valid warranty registration. One replacement allowed within selected coverage period for accidental punctures or wear and tear. Excludes theft, heat/fire exposure, and damage without warranty registration.
To claim: Email info@kooshykids.com.au with your order number, proof of purchase, and evidence of damage. This cover is non-transferable and non-refundable.
4. Limitation of Liability
We are not liable for indirect or consequential damages unless required by law.
Improper use or unsupervised use of Kooshy Kids products is at your own risk. You indemnify Kooshy Kids Pty Ltd from any claims arising from misuse. Always use our products in accordance with safety guidelines.
5. Risk and Delivery
5.1 Title and Risk
Ownership passes on full payment and delivery. Risk transfers to the customer when the product is handed to a courier.
5.2 Delivery Issues
We are not responsible for delays or non-collection of orders. Customers must contact the courier directly. Tracking links are emailed upon dispatch. Orders marked ATL (Authority to Leave) are left at the customer’s risk unless "NO ATL" is noted.
5.3 Transit Cover / GAP
Available for purchase. Covers loss/damage during transit, not delays. If covered, replacements or credit notes will be issued. Refunds are not provided. Rejected international orders due to unpaid taxes/duties or uncollected packages are not covered. Reshipment will incur all related costs.
6. Third-Party Products
Third-party items are clearly labelled and are the responsibility of the manufacturer. Kooshy Kids Pty Ltd provides contact assistance only and does not cover warranties or claims for third-party items.
7. Privacy
By providing your information, you agree to receive marketing and allow Kooshy Kids to personalise your experience. We never share your data without consent, except where required by law or where internal functions are outsourced. We comply with the Australian Privacy Principles.
8. Pre-Orders
Pre-order dispatch dates are estimates and may change. Orders are packed upon arrival of pre-order stock. Initial tracking may show as "awaiting collection" or "pending" until dispatch is complete.
9. Self-Service Portal
You may modify your order using our portal until dispatch. Price reductions will not be refunded. Price increases must be paid to complete changes.
10. Shipping and Taxes
10.1 Processing Times
Orders usual process within 1–2 business days, but up to 10 business days during peak times. Pre-orders ship upon stock arrival.
10.2 GAP for International Orders
GAP includes coverage for import taxes up to AUD $100, and transit cover. GAP must be purchased at checkout. Claims must be submitted with receipts within 72 hours of delivery.
10.3 Rejected Parcels
Rejected or returned international parcels without GAP are not refunded. Reshipment requires payment of return postage ($45 AUD), original shipping, and reshipment fees.
10.4 Delays
Kooshy Kids Pty Ltd is not responsible for delays caused by couriers or customs.
11. Safe Use of Products
11.1 Supervision
All products must be used under direct adult supervision. The child's seatbelt must remain fastened during use.
11.2 Seat Placement
Children should not be placed under tray tables. Follow our Plane Seat Guide for approved usage.
11.3 Age Recommendations
Sky Bunk is suitable for children aged 2+. Always follow SIDS safe sleep guidelines, particularly with infants using Kooshy Kloud or Sky Bunk.
12. Use of Media
By sending or tagging Kooshy Kids in photos, videos, or reviews, you grant permission for us to use this content for marketing and educational purposes. To opt out, explicitly state this at the time of submission.
Kooshy Kids Pty Ltd reserves the right to amend these Terms and Conditions at any time. We recommend reviewing this page regularly.
_________