Terms & Conditions
DISCLAIMER OF LIABILITY
WE ARE NOT LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS IN ASSOCIATION WITH USE OF THIS WEBSITE OR A LINKED WEBSITE. THIS GENERAL DISCLAIMER IS NOT RESTRICTED OR MODIFIED BY ANY OF THE FOLLOWING SPECIFIC WARNINGS OR DISCLAIMERS.
SPECIFIC WARNINGS AND DISCLAIMER
The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own safeguards to ensure that whatever you select for your use from this website is free of viruses or anything else that may interfere with or damage the operations of your computer systems.
All transactions are secure and encrypted, and we never store your credit card information. All credit/debit card transactions on the Kooshy Kids Pty Ltd website are processed using Shopify, AfterPay and PayPal. Payment information is also governed by Shopify, AfterPay and Pay Pal's privacy policies.
1. EXCHANGES, RETURNS & WARRANTY (12 month product Warranty)
1.1 Subject to the rights granted to you by statutory consumer protection legislation, Kooshy Kids Pty Ltd does not offer refunds or exchanges for change of mind. Under these terms and conditions, travel plans that have been postponed or cancelled due to unforeseen circumstances, constitutes change of mind.
1.2 All orders placed are final and cannot be cancelled.
1.3 Under no circumstances will Kooshy Kids Pty Ltd be liable or issue a refund if the product is not delivered in time for travel or other purpose. Please allow ample time for delivery. The time frames quoted on this site and given by staff are a guide only and can be affected by many factors. Shipping times are the time it takes for Australia Post to deliver your order. Our processing times are additional and may be up to three business days depending on our workload and commitments. Please click here to check current estimates and delays (note we ship out of NSW).
Next day delivery is not guaranteed and you should contact us and receive confirmation that next day or fast/express delivery is possible before ordering. Australia Post experiences delays from time-to-time that may effect our estimated shipping times.
1.4 Kooshy Kids Pty Ltd will not provide a refund if refused use by an airline or if the customer receives advise about the use of the product after purchasing the product from us. The advice provided on our site about airlines is correct to the best of our knowledge at the time of being published, however may change without notice. We highly recommend checking with your airline prior to purchase.
1.5 Kooshy Kids Pty Ltd offers sales and discounts from time to time. These cannot be applied retrospectively, nor can an order be cancelled or refunded due to a sale or discount being offered after the order was placed.
1.6 Purchased vouchers are valid for three years from the date of purchase. Vouchers that are issued as part of a promotion, competition, giveaway or any marketing purpose (i.e. not purchased), are valid until the expiry date stated on the email and/or voucher and may not be extended.
1.7 Any prizes offered as part of a Competition will be as described by Kooshy Kids Pty Ltd. Prizes are not transferable and are not redeemable for cash. Taxes or extras on any prizes are the responsibility of the winner. In the event that the prize specified in the Competition becomes unavailable for any reason, we will substitute the prize for a Kooshy Kids store credit of the cost (to Kooshy Kids) of the prize up to a maximum of $500. Winners receive prizes entirely at their own risk.
1.8 Due to health and safety, once an order containing a mask leaves the Kooshy Kids Pty premise, exchanges and/or returns are not permitted.
1.9 Under circumstances deemed acceptable by Kooshy Kids Pty Ltd, returns or cancellations may be accepted in exchange for a store credit, minus postage costs (where applicable) and will incur a $25 administration fee.
2 LIMITATION OF LIABILITY
2.1 Subject to the rights granted to you by statutory consumer protection legislation, which cannot be excluded, in no event shall we be liable to you for any injury, or incidental, undue damages, whatsoever including damages for loss of income, data, or personal injury, death or consequential damages except to the extent such limitation or exclusion of liability is not permitted by law.
3.1 Title of the purchase will pass to you on receipt of full payment from you or when you receive the purchase, whichever happens later.
3.2 Risk of loss or damage to the purchase will pass to you when we provide the purchase to a third party for delivery of it to you and we provide no estimate as to time of delivery and you agree that time is not of the essence with respect to delivery. We are not responsible for delivery once the product has been transferred to the third-party delivery service (Couriers Please or Australia Post), and CANNOT guarantee the delivery time frame.
3.3 Where we send you the delivery tracking number by email, and you claim that you have not received delivery, you must first contact the carrier. You are responsible for tracking your item/s and will be liable for re-delivery fees should you not collect the item on time.
3.4 Kooshy Kids Pty Ltd will not be responsible for any misplaced calling cards.
3.5 All orders placed are automatically marked ATL (authority to leave) with Australia Post. The customer should make notes within the order if they do not wish for their order to be left unattended by Australia Post. Kooshy Kids is not responsible for parcels misplaced as a result of being left at the premises.
3.6 Subject to the rights granted to you by statutory consumer protection legislation, which cannot be excluded, we make no representations to you in respect of your use of the product. Kooshy Kids Pty Ltd provides no warranty as to any results or outcomes associated with using the product. We highly recommend contacting your carrier and investigating any specific policies they may have that may affect your use of the product.
3.6 You expressly acknowledge that Kooshy Kids Pty Ltd's products should be used under direct adult supervision always and follow our safety guidelines.
3.7 You expressly acknowledge that your use of our products is at your sole risk.
4.1 As with all of your personal information that we hold on our website, Kooshy Kids Pty Ltd will not provide this information to third parties without your consent, except where:
(a) such disclosure is permitted under the Privacy Act 1988;
(b) Kooshy Kids Pty Ltd is required by law to disclose information to third parties; or
(c) Kooshy Kids Pty Ltd has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.