Shipping Information

We aim to update this page as often as possible, but we cannot predict the exact number of orders we will receive. The estimated processing time below reflects how long it may take to pack your order, excluding shipping time.

Current Estimated Processing Time: 3-4 business days (or 1 day if you choose Priority Processing).
The above times were updated March 24th 2025.

This means that you are likely to receive your order faster than in the below image...YAY!!! We are working day, night and weekends to get all orders packed and ready as soon as possible.

CURRENT ESTIMATED PROCESSING TIME:3-6 BUSINESS DAYS.

Priority Processing

Priority Processing ($35) ensures your order jumps the queue (like a theme park fast lane).
If selected, your order will be packed on the same or next business day.
For the fastest delivery, also select Express Post at checkout.

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Please note that the times quoted below are estimated times by Australia Post. Delivery cannot be guaranteed by a specific date.

SHIPPING OPTIONS

Regular Shipping

Australia & NZ - 4-6 business days + processing time

(WA/NT 4-10 business days + processing time )

Other counties - 6-12 business days + processing time

Express Shipping

Australia & NZ - 1-3 business days + processing time

Other counties - 4-8 business days + processing time

Priority Processing

Moves your order to the front of our packing queue for same-day or next business day dispatch.

This is not a shipping method—if you need fast delivery, also select Express Post at checkout.

Shipping FAQs

How can I expedite my order if I have travel plans?
Choose Priority Processing ($35) AND Express Post to receive your order within 1-2 business days. (Metro Australia)...for all other locations you can see the estimated shipping times above.

Note: Priority Processing speeds up dispatch, while Express Post accelerates delivery. Both services may be necessary for time-sensitive orders. Delivery cannot be guaranteed by a specific date due to increased volume during the sale.

If your order is urgent, select Priority Processing and Express Post.

Shipping Times

Regular Post: Allow 4-6 business days for delivery plus processing time. WA, NT, and FNQ require an additional 2-14 business days.
Express Post: Expect 1-3 business days for delivery plus processing time. WA, NT, and FNQ need an additional 1-2 business days.
Priority Processing: Orders jump the queue and are prioritised for same-day dispatch if ordered before 12 PM AEST (or the next business day if ordered later). Unless Express Post is selected, delivery will be through Regular Post. Preorder items will be prioritised once stock arrives.
International Orders: Regular International Post takes 8-20 business days, while Express International Post takes 4-8 business days.
New Zealand: Regular Post takes up to 6 business days; Express Post, 1-3 business days.

International Orders and Import Taxes

For international orders, you may be required to pay customs and import taxes upon delivery. Please refer to the GAP section below.

Important Notes

The estimated times above can vary due to various factors. Email us and wait for a reply before ordering for urgent delivery to ensure quick processing, and consider choosing Express Post and/or Priority Processing for upcoming travel.
Once your order is processed, changes to shipping cannot be made, nor can refunds be provided for late deliveries that don’t meet your intended purpose.
If your order hasn't arrived, refer to the tracking number in your confirmation email and contact the carrier directly. We can't assist with delivery once your order leaves us.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
If your tracking status says "pending" or "awaiting pickup", it could mean:
- Australia Post has not yet scanned your package.
- Your order is a preorder and will ship when stock arrives.

Click here to check estimated delivery times using Australia Post’s calculator. Our postcode is 4223 (Currumbin Waters, QLD). This only reflects shipping time and does not include our processing time.

Authority to Leave (ATL)

Orders are automatically marked Authority to Leave (ATL) with Australia Post.
To opt out, add "NO ATL" in the order notes at checkout.

Preorders

Preordered items will ship together with any other items in your order once stock arrives.
If you want separate shipments, email us to arrange this—additional shipping fees may apply.

Processing

Processing is the time it takes to pack and dispatch your order. While we aim for same-day dispatch for orders received before 12 PM AEST, this may vary based on the number of orders or other factors.

During peak periods such as sales events, processing can take up to 10 business days and often longer if your item is a preorder. Please check with us prior to ordering and wait for a reply should you require your items for upcoming travels.

If your order is urgent, please email us and wait for a reply before placing it to ensure timely processing. Select both Priority Processing and Express Post for the quickest delivery.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, method, and location.

International Orders & Import Taxes

Customs and import taxes may apply upon delivery for international orders.
If your order requires customs clearance, delivery time may be extended.
We recommend selecting Global Assurance Pass (GAP) at checkout to cover customs duties, taxes, and insurance.