Our Commitment to Families and the Future

Our Commitment to Families and the Future

What started as one mum’s tough flight with two kids is now a globally loved brand built around five simple promises to families.

Everything we do at Kooshy Kids is guided by these five key pillars:

1. Safety First

Your child’s safety is our top priority — always.

  • All Kooshy Kids inflatable sleepers meet IATA's risk assessment criteria for in-flight seat devices.

  • Every product is now fitted with both a rapid deflation valve and an air safety release valve for additional in-flight peace of mind.

  • Our Sky Bunks also include a seatbelt insert for extra safety and compliance.

  • We educate customers on safe usage before travel to reduce mid-flight issues and ensure crew comfort too.


2. Sustainability Matters

We believe in creating comfort without compromising the future.

  • Kooshy Cares: The Sustainable Upcycling Initiative (coming April 2025) encourages families to return used products so we can recycle and repurpose parts responsibly.

  • We ship orders in compostable mailers and have implemented strict recycling processes at our warehouse to minimise waste.

  • Sustainability is not a checkbox for us — it's an ongoing, growing project that we’re excited about and constantly evolving.

♻️ We’re building a future that our children can be proud of.♻️


3. Customer Service That Cares

We’re proud to offer a level of customer care that’s just as comforting as our products.

  • 24/7 support – Real people, not relying on bots.

  • Lifetime warranty on all inflatables – because we back our quality.

  • Approved airline money-back guarantee – If we list an airline as approved and they don’t allow use, we’ll credit your purchase.

  • Our Customer Service team has been with us for years — they know the products, your concerns, and how to help.

  • Need help troubleshooting, speeding up your shipping, arranging a local pick-up, or something else? Just ask.

We also offer:

  • Live chat and email support

  • Order changes or upgrades post-purchase

  • Fast dispatch with tracking

  • Tailored recommendations through our airline compatibility quiz

Our customers aren’t just order numbers — they’re parents, carers, and travellers just like us.


4. Product Quality That Lasts


Comfort is only part of the story — at Kooshy Kids, we combine comfort with uncompromising quality, because families deserve products they can truly rely on.

  • All of our inflatables are made from premium, non-toxic, play centre–grade PVC — chosen for its safety, strength, and durability.

  • PVC is the safest option for in-flight products. It remains chemically stable under cabin pressure and heat, making it ideal for enclosed aircraft environments.

  • Nylon, by contrast, is often coated with plasticisers to make it airtight. These coatings can break down in warm, pressurised environments, releasing harmful volatile organic compounds (VOCs) into the air.

  • Aircraft cabins can exceed 30°C, and this heat, combined with pressurisation, increases the risk of off-gassing from nylon-based materials — a concern we refuse to overlook when it comes to child safety.

  • Nylon is also prone to stretching and sagging, meaning it loses air more easily and fails to hold its shape over time.

  • When layered or coated, nylon becomes heavier and bulkier, making it less practical for frequent or long-haul family travel.

  • Our inflatables feature a soft, flocked surface with no rough edges, providing greater comfort for children during flights.

  • They’re designed to sit flush with the seat, avoiding the uncomfortable dip seen in other brands where the cushion meets the seat edge.

  • Every inflatable is tested to hold up to 110kgs and built to last, flight after flight.

  • Our lifetime warranty is a reflection of the confidence we have in our durability, performance, and design.

When it comes to comfort, safety, and reliability — Kooshy Kids leads the way.


5. Social Proof & Global Leadership

We’re not just loved — we’re trusted, rated, and chosen again and again.

  • Over 300,000 families around the world have travelled with Kooshy Kids.

  • The highest-rated brand in our category across Trustpilot, ProductReview.com.au, and Judge.me.

  • Hundreds of customer photos and videos featured in our Instagram highlights.

  • 75,000+ Instagram followers and 14,000+ Facebook fans — and growing fast.

  • 17% repeat purchase rate, despite our products not being consumable or fashion-based — proof that customers love what they receive.

  • Winner of multiple awards for product innovation and industry leadership.

  • We’re the market leaders in Australia, New Zealand, Singapore, the UK and Canada — and we're growing at lightening speed in the USA.

 

And behind it all? A passionate founder and an amazing team who love what they do. We've been able to grow, hire, and create something truly special — all because families continue to choose Kooshy Kids.