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Birthday Sale Trouble Shooting

YOU MUST ADD THE BACKPACK TO YOUR CART AND THEN ENTER THE DISCOUNT CODE (FLYOUTBDAY). THE BACKPACK WILL THEN SHOW UP AS FREE IF THE CART (EXCLUDING THE BACKPACK) IS $200 OR MORE.

 

Common Fixes:

  • Double check that the code you are trying to enter is correct.
  • If something isn't working an you are logged in as a customer, try to log out. This often fixes the issue. 
  • If you are not logged in you should also try on another device or browser. (Try Chrome, Internet Explorer etc). 
  • Read the instructions in bold again and ensure that you have a backpack in your cart and that all other items add up to $200 or more. Then enter the code in the discount box and proceed. Do not proceed of the backpack is not free. 
  • Do not enter any discounts in the order notes. All discount codes should be ordered in the discount box as per the below instructions. 

Here we address answers to common questions and issues that arise during a sale. 

1. Nowhere to add the discount code. 

After you have added everything to your cart and pressed checkout you are taken to a screen.  At the top of the screen it will say "show order summary". Click on this.

The order summary and the box for entering the gift card or discount code will appear. Enter the discount code in this box (check that it is correct) and click on the arrow. 

The backpack will now show as zero and you are ready to proceed with payment. 

2. I'm trying to enter another code, but it won't let me. 

You can only enter one discount code or promotion per order.

3. I'm being charged for shipping?

Shipping is only free when the cart total is more than $100. 

4. I need my order urgently. 

We are receiving a very high volume of orders. Orders are packed in the order that they are received unless you select and pay for PRIORITY PROCESSING ($35) as your shipping method in which case your order will be packed as a priority and shipped Express.

If you require your order for upcoming travel, definitely choose Express Post. Depending on how far down the queue you ordered, processing times may be up to 5 business days. 

5. What is the code for a free backpack?

The free backpack promo is for VIPs only who signed up to our newsletter prior to the sale starting. Discount codes were sent to VIPs via email, may have appeared on a Ad, sent via SMS or been on our event page. We cannot give you a code unless you were a VIP.